Returns
Returns and faults
Custom lanyards are made to your approved proof, so returns work differently from a shop. Here is how we handle problems.
Custom orders
Custom lanyards are made to the proof you approve, so we cannot accept returns for change of mind. Please check spelling, colours and dates carefully on your proof.
If something is wrong
If your order does not match the approved proof, is faulty or arrives damaged, contact us with photos and your order number and we will put it right. Your rights under the Consumer Guarantees Act 1993 apply where it covers your purchase; most business purchases are made "in trade".
Plain stock items
Ask us before returning unused stock items, and we will tell you what we can do.
How to contact us
Call 0800 177 666 or email info@lanyardsfactory.co.nz.